How do I change back to paper statements?
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Speak to a customer service adviser
For your bank accounts (excluding credit card), simply call Phoneline Banking on8008008888†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to update your account settings to ensure you receive paper statements in future. Our Advisers are available between 8am and 12am (Midnight), 7 days a week.
For credit cards, call our Card Services team on 8008008888 (24 hours).
Note: If you have requested to ‘Stop paper statements' within Online Banking, and subsequently remove an account from Online Banking, you will no longer have access to your eStatements on Online Banking. You will need to contact us to request that you are issued paper statements for your account.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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The AIB logo and AIB JOINT VENTURES LIMITED by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office Aib, St. Helen's, 1, Undershaft, London, EC3A 8AB. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.