I have a query on my account fees, what do I do?
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Speak to a customer service adviser
If you are registered for Online Services (Online, Mobile and Phoneline Banking), simply call Phoneline Banking on8008008888†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 8am and 12am (Midnight), 7 days a week.
If you are not registered for Online Banking please call our Customer Services team on 8008008888 (lines are open 9am to 5pm, Monday to Friday, excluding bank holiday). Once they have completed some standard security questions with you, they will be happy to help you.
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Visit a branch
Drop in to any AIB branch*, with suitable photographic identification and a member of staff will be happy to help you with your query.
* For branch opening hours and telephone number, please use the Branch Locator .
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB JOINT VENTURES LIMITED by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office Aib, St. Helen's, 1, Undershaft, London, EC3A 8AB. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.